Privacy Policy

Introduction

Rubits Healthcare Labs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (rubitshealth.in), mobile applications, WhatsApp services, and diagnostic services.

By using our services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.

Personal Information

• Full name, date of birth, gender, and age
• Contact information (phone number, email address, WhatsApp number)
• Residential address for home sample collection
• Government-issued ID (when required for certain tests)

Health Information

• Medical test results and diagnostic reports
• Medical history provided during booking
• Prescription details (if applicable)
• Sample collection details and timestamps

Technical Information

• Device information and browser type
• IP address and location data
• Cookies and usage analytics
• WhatsApp interaction data

Payment Information

• Payment transaction details (processed securely via Razorpay)
• Billing address
• Invoice and receipt records

Note: We do not store your credit/debit card numbers. All payments are processed securely by Razorpay.

We use your information for the following purposes:

• Service Delivery: To process bookings, collect samples, conduct tests, and deliver reports
• Communication: To send appointment confirmations, test results, and important updates via SMS, email, or WhatsApp
• Customer Support: To respond to inquiries and resolve issues
• Quality Improvement: To improve our services and user experience
• Legal Compliance: To comply with healthcare regulations and legal obligations
• Marketing: To send promotional offers and health tips (with your consent)

We may share your information with:

• Partner Laboratories: NABL-accredited labs for test processing
• Healthcare Providers: Doctors or hospitals when requested by you
• Payment Processors: Razorpay for secure payment processing
• Service Providers: Cloud hosting, SMS, and communication services
• Legal Authorities: When required by law or legal proceedings

We do NOT sell your personal or health information to third parties for marketing purposes.

Data Retention

We retain your personal and health information for as long as necessary to:

• Provide our services and maintain your health records
• Comply with legal and regulatory requirements (typically 3-7 years for medical records)
• Resolve disputes and enforce agreements

You may request deletion of your data subject to legal retention requirements.

Under applicable data protection laws (including GDPR and Indian data protection regulations), you have the right to:

To exercise these rights, contact us at privacy@rubitshealthcare.com

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive health information
• Access controls and authentication for staff
• Regular security audits and monitoring
• Secure payment processing via PCI-DSS compliant gateways

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used for personalized advertising (with consent)

You can manage cookie preferences through your browser settings.

Children's Privacy

Our services may be used for diagnostic tests for minors. In such cases, we collect information with parental/guardian consent. We do not knowingly collect personal information from children under 13 without appropriate consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice. The "Last updated" date at the top indicates when the policy was last revised.